Montana Jones

Customer Service

Phone:

Ring. Ring-a-ring. Ring.

Me:

Hello.

Girls voice on the phone:

Hello, Mr Jones*?

Me:

Yes.

She:

I am calling from Century Tel** to follow up on your new phone service and see if everything is okay. Were you satisfied with your new phone line installation?

Me:

I guess so. Just one little thing though.

She:

And what is that?

Me:

Well there were problems getting the DSL line working. It took you two weeks longer than I was told it would. Can I get that two weeks pro-rated on my bill.

She:

I'm sorry, I don't have any connection with the billing department. But you could call customer service.

Me:

Well since you are a Century Tel employee perhaps you could do that for me.

She:

Well, I'm not really employed by Century Tel.

Me:

Your not a Century Tel employee?

She:

Well, uh, no. We are contracted to make these calls.

Me:

So what can you do for me?

She:

I could connect you to customer service.

Me:

You called me remember. I would like you to do that.

She:

I can't do that sir.

Me:

Then why did you call me?

She:

We, uh, are calling to follow up on your new phone line and asking if you are happy with the service.

Me:

Well the answer would be apparently not.

She:

Yes, I understand. I can connect you to customer service.

Me:

Well if that is the only thing you can do, you might as well do that.

She:

One moment please. (pause) Sir, I have just been informed that it is after hours and i can't connect you to customer service.

Me:

Then what good are you?

She:

I, uh, well, uh, we are...

Me:

Listen, I don't appreciate getting called like this to be told you can't do anything for me. Tell me again why you called?

She:

We, uh, are following up on your new phone installation.

Me:

And what can you do about my problem?

She:

I could give you the number for the customer service department.

Me:

You might as well, if that is all you are capable of.

She:

1-800-xxx-xxxx

Me:

Thank you.

She:

And thank you Mr. Jones. Is there anything else I can do you for you?

Me:

Perhaps you better not call again unless there is something you can do for me.

She:

Yes sir, have a good evening.

Me:

Thank you. You too.

Phone:

(click)

* Names changed to protect the innocent. ** But not all names, the guilty have to answer for themselves.

Posted by: Montana Jones / 12:42 PM